SHIPPING & RETURNS
SHIPPING POLICY
We provide nationwide shipping services. Orders will be processed and shipped after payment has been successfully confirmed.
Shipping Time
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Ready-to-ship items: dispatched within 1–3 business days.
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Made-to-order / pre-order items: delivery time depends on the product type and will be informed in advance.
Shipping Methods
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Orders are shipped via reliable and standard courier services.
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All items are carefully packaged to prevent damage during transit.
Shipping Fees
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Shipping fees are calculated based on weight, size, and destination.
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The shipping cost will be confirmed before order confirmation.
Order Tracking
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Customers can track their shipment using the tracking number provided by the store.
Shipping Delays or Issues
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In case of delays or shipping issues, we are happy to coordinate with the courier to resolve the matter.
If you have any questions regarding shipping, please contact us through the channels provided in the app or on our website.
RETURN & EXCHANGE POLICY
We accept returns or exchanges only in cases where the product is defective due to manufacturing issues or if an incorrect item was received.
Return & Exchange Conditions
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Requests must be made within 7 days from the date of receipt.
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Items must be in original condition, unused, undamaged, and in their original packaging.
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Proof of purchase or receipt is required.
Non-Returnable / Non-Exchangeable Items
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Used or worn items.
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Made-to-order, custom-made, or pre-order items.
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Items damaged due to customer misuse or improper handling.
Return & Exchange Process
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Please contact us through the provided channels with order details and clear photos of the item.
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Once approved, we will proceed with a refund or exchange according to the policy.
The store reserves the right to make the final decision on all return and exchange requests.